Shipping & Returns

Made to Order, Made for You

Every ELLKA piece is crafted to order in Melbourne, with careful attention given to the materials, construction and finishing of each design.

Because of this, your ELLKA piece requires time to be thoughtfully crafted before it makes its way to you. Rather than mass-producing large quantities in advance, each piece is created in response to an order, allowing for a considered approach to craftsmanship and individual attention to detail.

This approach reflects the way ELLKA operates as an independent label, where quality, considered design and small-scale craftsmanship take precedence over mass production.

Custom Requests

Looking for something a little different?

We may be able to accommodate certain custom requests, including selected colour, leather or design variations, depending on availability and the construction of the piece.

If a special leather needs to be sourced specifically for your order, or a design requires additional craftsmanship, the timeframe and price may vary.

Please contact us before placing your order to discuss your request.

Your order timeline

Each ELLKA piece is crafted to order in Melbourne. Please allow approximately 1–2 weeks for crafting before dispatch. Shipping time is additional.

Because each piece is thoughtfully crafted to order, the time required may vary depending on the design and its construction. If your order requires longer than the estimated timeframe, we will contact you with an updated timeframe.

If you have a specific date you need your ELLKA piece by, please contact us before placing your order and we’ll do our best to accommodate your request.

Your ELLKA piece isn’t sitting in a warehouse waiting to be shipped. It is carefully created for you.

Shipping within Australia

Once your order has been completed, it will be carefully packaged and dispatched.

Standard Shipping: 3–5 business days

Express Shipping: 1–2 business days

Shipping options and applicable costs will be displayed at checkout.

Please remember that shipping time begins after your handbag has been handcrafted, so the total time from placing your order to delivery includes both the creation period and shipping period.

ELLKA may use Australia Post and other reputable delivery services depending on the order and destination.

International Shipping

International shipping options and costs are calculated at checkout based on your destination and order.

Approximate transit times are:

Standard International: 10–15 business days

Express International: 3–7 business days

Please note that international delivery times are estimates and may be affected by customs processing or other circumstances outside our control.

International customers are responsible for any customs duties, taxes or import charges imposed by their destination country.

Returns & Exchanges

Because ELLKA pieces are carefully handcrafted and many are made specifically in response to an individual order, we encourage you to carefully review the product description, dimensions, materials and photographs before purchasing.

If you have any questions about a handbag before ordering, please contact us at contact@ellka.com.au We’re always happy to help.

Change of mind

ELLKA does not offer refunds for change-of-mind purchases.

Where appropriate, we may offer an exchange for an unused, full-price item within 14 days of delivery, provided:

• the item is unused and in its original condition

• all original tags and packaging are intact

• the item has not been personalised or altered

• the item is not damaged or showing signs of wear

• proof of purchase can be provided.

Return postage for change-of-mind exchanges is the responsibility of the customer.

Any exchange must be approved by ELLKA before the item is returned.

This change-of-mind policy does not affect your rights under the Australian Consumer Law.

Faulty, Damaged or Incorrect Items

We stand behind the quality and craftsmanship of every ELLKA piece.

If your order arrives damaged, faulty, or is not the item you ordered, please contact us as soon as possible at contact@ellka.com.au, including your order number and photographs of the issue.

We will assess the issue and work with you to provide an appropriate remedy in accordance with the Australian Consumer Law.

Depending on the circumstances and whether the issue is a major or minor problem, this may include a repair, replacement or refund. 

If a product is confirmed to have a fault covered by the Australian Consumer Law, ELLKA will cover reasonable return costs where required.

Please do not return a faulty or damaged item without contacting us first so that we can provide the appropriate return instructions.

Items Damaged Through Use

ELLKA handbags are handcrafted from quality materials and are designed to be enjoyed and cared for.

We cannot provide a remedy for damage caused by misuse, accidental damage, improper care, normal wear and tear, or use of the product contrary to the care instructions.

This does not affect your rights under the Australian Consumer Law where those rights apply.

Sale Items

Sale items remain covered by your rights under the Australian Consumer Law.

Any additional change-of-mind exchange conditions applying to a particular promotion will be clearly communicated at the time of purchase.

Proof of Purchase

We may request proof of purchase, such as your order confirmation or receipt, when processing a return or product issue.

Questions About Your Order?

We’re a small Melbourne atelier and we’re always happy to help.

If you’re unsure about sizing, materials, delivery timing, care or anything else before placing your order, please contact us:

contact@ellka.com.au

We’d much rather help you choose the right ELLKA piece than have you wonder afterwards.